Privacy policy.

Last updated: 07-Oct-2024

1.    Who We Are

Truvex LLC (“we”, “our”, or “us”) is a technology and solutions company. Our website (truvex.ai, truvex.io) provides information about our services, and we collect personal data in order to respond to inquiries and improve our services.

2.    What Data We Collect
We may collect and process the following personal data:

  • Contact Information: First Name, Last Name, and Email Address (when you submit a Contact Us form).

  • Message Content: Any information you include in the message when you submit a Contact Us form.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform (collected through cookies and similar technologies).

3.    How We Use Your Data
We use the personal data we collect for the following purposes:

  • To respond to your inquiries and provide you with information or services you request.

  • To improve the functionality and user experience of our website.

  • To comply with any legal obligations.

  • To protect the rights, property, or safety of Truvex LLC, our clients, or others.

4.    Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Consent: By submitting your information through our contact form, you consent to us using your data to respond to your inquiry.

  • Legitimate Interest: We may process your data to improve our website or services, provided that our legitimate interest is not overridden by your data protection rights.

5.    Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect technical data and improve your experience on our website. A cookie is a small file placed on your device that helps us recognize and remember you when you visit our website again.
Types of cookies we use:

  • Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features.

  • Analytics Cookies: We use these cookies to collect information about how visitors use our site, such as which pages are visited most often. This data helps us improve the user experience.

  • Preference Cookies: These cookies allow the site to remember choices you make (such as language preference) to provide a more personalized experience.

Cookies Managed by Squarespace:

Since we use Squarespace to host our website, additional cookies may be placed by Squarespace for site functionality and performance monitoring. These cookies are managed by Squarespace, and you can learn more about how they handle cookies by reviewing their Squarespace Cookie Policy.

Managing cookies:
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of the website.

By continuing to use our website, you consent to our use of cookies as described in this policy.

6.    How We Share Your Data

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party vendors or service providers who assist us with website maintenance, data analysis, and email communication, all of whom are required to comply with GDPR and ensure the safety and confidentiality of your data.

  • Legal Compliance: We may disclose your personal information to comply with legal obligations or to protect our rights and the rights of others.

7.    Your Rights
Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You can request correction of any inaccuracies in your personal data.

  • Right to Erasure: You may request deletion of your personal data where there is no legal reason for us to retain it.

  • Right to Restrict Processing: You can request us to restrict processing of your data in certain situations.

  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

  • Right to Data Portability: You can request that we provide your personal data to you or a third party in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at compliance@truvex.ai, and we will respond to your request in accordance with GDPR requirements.

8.    Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example, we will retain your contact form details until we have responded to your inquiry or for as long as required to fulfill legal or contractual obligations.

9.    Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.

10. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with GDPR requirements.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at compliance@truvex.ai.